Dispatch weather essay

Dispatchers need to be trained on how to support incident operations. In addition to training, dispatchers need to practice their skills. As your emergency response agency develops drills to train responders on how to handle emergencies, include the dispatchers in the drills.

The dispatcher interrupted and told the caller the fire department was on its way, hung up, and took the next call. The only problem is, there were two house fires and the dispatcher missed receiving the report of the second house fire because he was cutting the callers off short of allowing them to give the address for the fire.

If you have spent any time as a dispatcher or in a dispatch center during the processing of a critical emergency call you understand this can be a very challenging task. In haste, the callers often abbreviate what they are saying.

For starters, the dispatcher is in a lower stress environment because they are physically located in a controlled environment that is not dynamically changing (like an emergency scene is). Dispatchers often wear radio headsets that allow them to filter out extraneous noise so they can concentrate on the radio traffic they are monitoring.